In case of any difficulties, comments, questions, or suggestions related to the activities of our company, consumers can always contact us through the most convenient communication channel:
- By calling the Company’s assistance service:
- By filling out a special complaint form on the Company's official website:
https://uniqa.ua/contacts/feedback/ - By sending an email to: office@uniqa.ua, quality@uniqa.ua
- By sending a letter to the Central Office postal address:
Ukraine, 04112, Kyiv, Olena Teliha St., 6, building "V"
Procedure for handling consumer complaints in PrJSC "IC UNIQA"
Procedure for handling consumer complaints in PrJSC "IC UNIQA Life
Consumers of financial services can also seek protection of their rights from:
The National Bank of Ukraine
Mailing address: Instytutska St., 9, Kyiv, 01601
Address for submitting written citizen appeals: Andriivska St., 1, Kyiv (documents can be submitted via the document box located in an accessible area)
Hotline: 0 800 505 240 or +380 44 298 65 55 (Mon-Thu 9:00-18:00, Fri 9:00-16:45)
Email: nbu@bank.gov.ua
Online form for appeals from individuals and legal entities