In the case of an insured event occurrence, please follow the instructions below.
Be responsible and carefully study the wording and terms of your insurance policy.
1. Immediately notify the Company about the insured event occurrence by calling UNIQA contact centre by telephone:
0 800 600 600 or 2202 (toll-free within the territory of Ukraine)
2. Take all possible and reasonable measures to rescue and save the damaged insured property.
3. Keep the appearance, condition, and location of the damaged property before the arrival of the representative of the Insurance Company.
4. Call the competent authorities to the scene of the event:
After the event is registered, a representative of the Company will provide you with instructions on how to proceed with the settlement of the insured event, send a representative to you to inspect the damaged property, and direct you to the nearest office of UNIQA Insurance Company.
At the completion of the registration of the event, an SMS-message with the number of your claim will be sent to your contact telephone number, which will allow you to receive information on the settlement of your claim.
In case you also have third party liability insurance, do not offer or compensate losses to a third party (or their representatives) without the written consent of the Insurance Company.
Do not change the scene of the insured event before the arrival of representatives of the competent authorities, and until the site of the accident is inspected by an Insurance Company expert (except where changes are aimed at saving property, life, health, and mitigating damage).
Submit the following documents to UNIQA Insurance Company within two working days after the event occurrence:
It is also necessary to provide the original copies of the following documents for copying, necessary to open a claim for compensation under your insured event:
If desired, you can receive the insurance indemnity directly to your bank account. To do this, you will need to provide your bank details to the Company. If, according to the terms and conditions of the insurance policy the bank is the beneficiary, UNIQA Insurance Company will agree on the recipient of insurance indemnity on the basis of a letter from the bank.
Calculation of loss amount is performed on the basis of an inspection report issued by the Insurer's representative. This estimate will include the amount of expenses necessary to restore or repair the damaged property. The amount of damage will also include costs related to measures to eliminate the consequences of the insured event, aimed at mitigating such effects (provided they are documented).
Calculation of insurance compensation amount is carried out on the basis of the estimated amount of damage, applying the deductible stipulated by the terms and conditions of the insurance policy.