Accessibility (Barrier-Free Environment) - photo

Accessibility (Barrier-Free Environment)

We believe that quality service begins with respect for the individual. That’s why UNIQA has implemented an Accessibility Policy that covers clients, employees, and all interaction processes. We are gradually removing physical, informational, digital, and social barriers so that everyone has equal access to our services.

What is accessibility?

Accessibility means the absence of obstacles for people with disabilities, low-mobility groups, veterans, internally displaced persons, and other vulnerable categories. It’s a space where every person feels comfortable, safe, and empowered to participate fully in society.

Physical Accessibility

In every region (Kyiv, Lviv, Odesa, Dnipro, Kharkiv, Zaporizhzhia, Ivano Frankivsk, Ternopil, Lutsk, Kropyvnytskyi, Chernihiv) where UNIQA is present, we have offices that comply with the State Building Norms DBN V.2.2 40:2018 “Inclusivity of Buildings and Structures” and are adapted according to the National Strategy for Accessibility and NBU recommendations.

The adapted premises include:

• Ramps, lifts, tactile paving
• High-contrast markings and comfortable waiting zones
• Signs in Braille

Digital Accessibility

Our website complies with WCAG standards and DSTU EN 301 549:2022:
• Contrast adjustment and font scaling
• Alternative text for images
• Plain language and clear structure
• Accessibility via chat and chat-bots

 Information Accessibility

We ensure information is understandable for everyone:
• Documents in easy-to-read format
• Materials in large font (minimum 16pt)
• Braille duplicates if needed
• Product instructions explained simply and humanely

Communication Accessibility

UNIQA supports various interaction methods:
• Service offered orally, in writing, by phone, or online
• Interaction available via chat and chat-bots
• Staff trained in inclusive communication
• All communication is respectful and free of stereotypes

Social & Emotional Accessibility

We build a company where everyone has the right to be themselves:
• Considering the needs of veterans, internally displaced persons, people with disabilities in recruitment, onboarding, and career development
• Adapted workstations, remote work options
• Psychological support
• Cultivating a culture of tolerance, empathy, and support

Staff Training

All UNIQA employees undergo periodic mandatory training:
• Principles of barrier-free service
• Rules for interacting with people with disabilities, veterans, and internally displaced persons
• Inclusive language
• Working with people with vision, hearing, mobility, cognitive impairments, etc.

Protection from Discrimination

We have zero tolerance for discrimination. A complaint mechanism is in place; every submission is treated confidentially and impartially.

Do you have suggestions or complaints?

Your experience matters to us.
Write to us, we will carefully consider every message.