Travel
Generally, you should report an insured event as soon as possible. It is best to do so immediately after the event occurs.
If you receive emergency medical care for conditions that threaten the insured person’s life, or in cases of unconsciousness, you should report the insured event as soon as possible.
It is important to notify the insurance company as soon as possible. We recommend that you contact the assistance service immediately after a situation arises that requires assistance.
When contacting them, you must provide your insurance policy number, your location, a description of the circumstances of the incident, and any other information requested by the specialists. Delaying notification can lead to complications in resolving the situation, so it is important to act without delay.
An insured event is defined as a sudden illness (including an exacerbation of a chronic condition) that poses a threat to life or health and requires immediate medical attention. Other insured events include injury or health issues resulting from an accident, death, acute toothache, or complications during pregnancy up to 28 weeks, among others.
In addition to medical risks, a travel insurance policy may cover other unforeseen situations during a trip: loss of luggage by an airline, flight cancellation or delay, loss or theft of personal documents, and legal fees or bail in the event of legal claims abroad.
Important: if the trip abroad is related to scheduled medical treatment or the traveler wishes to consult foreign doctors for a preventive checkup, the policy will not apply. It protects against unexpected health issues requiring emergency or urgent care.
Purchasing travel insurance for a child is simple and follows the same process as for adults.
When purchasing on the website, you must select the travel dates and country, provide the first and last name as they appear on the international passport, date of birth, passport series and number, as well as the contact information of one of the parents or a legal guardian. These contact details will be used to communicate with you in the event of a claim.
Yes, if your insurance policy specifies a coverage area that includes all countries along your route. For example, if the policy covers Europe, the insurance will be valid in France, Germany, Italy, and other European countries without the need to purchase separate policies.
If you choose the “Worldwide” coverage option, this means you can travel to any country in the world and remain covered. Please note: the policy is not valid in the Russian Federation, the Republic of Belarus, Nepal, or in countries where armed conflicts are taking place.
Yes, travel insurance policies cover medical treatment in the event of COVID-19. The insurance will cover outpatient treatment up to a limit of 1,000 euros, emergency care, and inpatient treatment within the policy limit.
Standard travel insurance typically covers only compensation for lost luggage. To expand your coverage, we recommend choosing the comprehensive plan. Under the terms of this plan, if your luggage is lost by the airline, you are entitled to compensation.
Expenses related to flight delays or cancellations are also covered. Additionally, the plan provides assistance in the event of the loss or theft of personal documents. Another benefit is coverage for legal fees or bail in the event of legal issues in the country of travel.
Yes, you can purchase a travel insurance policy for a group of up to 4 people at once. This policy lists the details of all insured individuals, and the terms and coverage amounts are the same for everyone. This simplifies the process for families or groups of friends traveling together.
At the same time, each participant is entitled to the full scope of medical services under the policy, regardless of who specifically seeks assistance. If you need to insure a group of 5 or more people, submit a request, and our managers will assist you in resolving this matter.
The terms of the contract may be amended by mutual agreement of the parties. This is done in writing or electronically by drawing up a new contract. If your circumstances while abroad change in the future (for example, if you plan to engage in extreme sports), you may be required to pay an additional fee.
You don’t need to print out your electronic travel insurance policy. It’s enough to save it on your phone and be able to access the file without an internet connection. However, some countries may require a paper copy when you apply for a visa or cross the border.
Therefore, it is advisable to check the border crossing requirements in advance or to have both an electronic and a paper copy. This will give you peace of mind in any situation.
Yes, an insurance policy purchased on the uniqa.ua website can be extended for up to 5 days. This service is available to customers who purchased the policy while in Ukraine and are temporarily staying abroad longer than planned (for example, if the departure date has been postponed, a business trip has been extended, or other unforeseen circumstances have arisen).
This does not apply to individuals who permanently reside abroad.
No, you must purchase travel insurance before your trip begins, that is, before leaving Ukraine. The policy is not valid if the insured person is already abroad at the time of purchase. That is why it is important to arrange it in advance.
You will need a passport to purchase travel insurance. If you are insuring multiple people, you will need the details for each of them.
When selecting the policy options, you should also specify the exact travel dates, the countries you plan to visit, and the type of trip (beach vacation, business trip, active vacation, or extreme sports). You can purchase the policy online.
For travel to EU countries, the minimum insurance coverage required by the Visa Code is €30,000. For trips to the U.S., Canada, or countries with high medical costs, as well as if you are planning an active vacation or a long-term stay in another country, we recommend choosing a coverage limit of €50,000.
A standard travel insurance policy covers sudden illness, flare-ups of chronic conditions, and other situations where a traveler needs urgent medical care abroad. Other risks include the consequences of accidents, injuries, acute toothaches, pregnancy complications, and more.
An extended insurance plan will help in situations that could ruin a trip, such as flight delays or cancellations, or the loss or theft of documents.
Important: if the trip abroad is related to scheduled medical treatment or the traveler wishes to consult foreign doctors for a preventive checkup, the policy will not apply. It protects against unexpected health issues requiring emergency, urgent care.
The policy guarantees the organization and coverage of medical care in the event of illness or injury while traveling and may also include additional services: compensation for lost luggage or documents, flight delays, or the need for legal assistance.
In many countries, having travel insurance is a mandatory requirement for obtaining a visa. If you are traveling visa-free, an insurance policy will help you avoid significant financial expenses, as medical services abroad are much more expensive than in Ukraine.
The insurance company will organize and pay for medical assistance for the tourist if they suddenly encounter problems during the trip due to illness or an accident.
Important: if the trip abroad is related to planned treatment, or if the tourist wants to see foreign doctors for a preventive check-up, the policy will not work. It protects against unexpected health issues when emergency, urgent care is needed.
Travel insurance covers COVID-19 related risks and offers:
- outpatient care in case of COVID-19 with a limit of 1000 euros;
- emergency assistance and inpatient treatment within the insurance amount.
a) active recreation with an increased level of risk: any amateur speed races; activities related to free falling (except parachuting and jumps from a height of over 15 m); trekking (hiking) up to 2,500 m above sea level; paintball, airsoft, jet skiing;
b) active recreation and amateur sports (without participation in competitions), including: river rafting (rafting, kayaking, on catamarans, etc.) up to class 2; water skiing, wakeboarding; sailing, kiting; jet skiing, ATV riding, motorcycling, scootering, and other land transport off public roads (including safaris); spelunking; hunting; amateur diving (diving without certification with a certified SSI Open Water Instructor or PADI Divemaster, diving with SSI or PADI Scuba Diver certification up to 12 m, with SSI or PADI Open Water Diver certification up to 18 m);
c) engaging in professional and amateur sports (including during competitions and training), namely: swimming, water polo, synchronized swimming, golf, bowling, rowing, table tennis, sports aerobics, cheerleading, sports dancing, badminton, biathlon, gorodki, team sports (basketball, volleyball, handball, tennis, squash, field hockey, floorball, and others), orienteering, rhythmic gymnastics, athletics, archery, trap and target shooting, fencing, figure skating, windsurfing, sailing, parasailing, equestrian sports, acrobatics, trampoline jumping, speed skating, luge, cycling (except downhill, mountain biking, freestyle, etc.), climbing on artificial climbing walls, contact sports (freestyle wrestling, Greco-Roman wrestling, hand-to-hand combat, traditional karate, kickboxing, boxing, judo, sambo, taekwondo, jiu-jitsu, etc.), crossfit, football, ultimate frisbee, ice hockey, weightlifting, powerlifting, sports gymnastics, aerial gymnastics, all-around, rugby, and other similar sports.
The contract can only be signed before the trip starts. The contract is not valid if the insured person is already abroad at the time of purchasing the contract.
Yes, up to 4 people can be insured at the same time, and such a policy can be purchased on our website. If insurance is needed for a group of 5 or more people, please leave a request, and our manager will assist you with this matter.
You will receive the insurance contract in PDF format at the e-mail address you provided when you signed the contract. This is enough to confirm the insurance so you can travel safely.
If you need an original contract with a wet seal (for example, for an embassy), order delivery by Ukrposhta, Nova Poshta or courier (if you are in Kyiv). Delivery can take up to 5 working days from the date of order and is not included in the policy cost.
Important: Refer the embassy in advance to find out the requirements for travel insurance contracts.
General terms and conditions of the insurance product ‘International compulsory civil liability insurance for owners of land vehicles’ (ed. dated 01.01.2025)
Information document on standard insurance product ‘International compulsory civil liability insurance for owners of land vehicles’ (ed. dated 01.01.2025)
