Contact center operator (inbound line)

UNIQA Insurance Company – a leader of the Ukrainian insurance market and part of the Austrian UNIQA Insurance Group, one of Europe’s largest insurance groups – invites a Contact center operator (inbound line).

Your key responsibilities:

• Handle incoming calls from customers (approximately 30 calls per day, with possible peak periods)
• Advise customers on the process of obtaining roadside and technical assistance, required actions, and service conditions
• Process customer inquiries via chat and email
• Record and maintain all case information in the company's internal systems
• Communicate and coordinate with partners, technical assistance providers, and internal departments
• Perform tasks in accordance with established internal procedures, ensuring accuracy, consistency, and compliance

What is important for this role:

• Previous experience in a contact center or customer support hotline role is required
• Experience working with demanding customers
• Strong communication skills and confidence when interacting with customers of banking or financial products, who typically expect a high level of attention and prompt service
• Attention to detail, structured approach, and sense of responsibility
• Ability to manage multiple communication channels simultaneously (calls, chat, and email)

What you will get by joining UNIQA:

• Competitive salarywith stable and timely payments
• Remote work format: the opportunity to work from anywhere in Ukraine, provided a stable internet connection and backup power sources (power bank, UPS, etc.) are available to ensure uninterrupted work during power outages
• Professional development: free access to the Corporate University with dozens of learning programs
• International professional environment: as part of UNIQA Insurance Group, participation in cross-country projects with colleagues from 14 countries, gaining valuable international experience and development opportunities
• Health care support: free medical insurance and accident insurance, with the option to insure family members on preferential terms
• Mental health support: free psychological assistance service with a corporate psychologist
• Social responsibility as part of our culture: systematic support of charitable initiatives and foundations, including those helping children, people with Down syndrome, and individuals affected by the war — this is a consistent stance, not one-off actions
• Additional benefits: discounts on company products and work in an environment that values expertise, partnership, and accountability

UNIQA has been operating in Ukraine for over 32 years, developing the insurance market and taking care of millions of customers.