Business process optimization manager

UNIQA Insurance Company – a leader of the Ukrainian insurance market and part of the Austrian UNIQA Insurance Group, one of Europe’s largest insurance groups – invites a Business process optimization manager to join its team.

About the role

You will analyze business processes, identify opportunities for optimization, and collaborate with an AI Specialist to implement solutions with measurable business impact. If you enjoy understanding how things work and want to grow your expertise in Lean and AI, this role offers an opportunity to help build a new function, contribute to the company’s digital transformation, and deliver projects that make a real business impact.

Your key responsibilities:

• Conduct functional analysis of business processes, examining workflows end-to-end and identifying opportunities to improve operational efficiency
• Identify waste and bottlenecks by analyzing processes for unnecessary steps, duplication, and delays; determine root causes and develop solutions to address them
• Calculate business impact and economic benefits by assessing potential savings in time, costs, and resources resulting from proposed improvements
• Initiate and manage process optimization projects from ideation and analysis through implementation and delivery of results
• Define business requirements for AI solutions, communicate structured requirements to the AI Specialist, and collaborate with IT teams during implementation
• Identify processes suitable for automation and assess the feasibility of implementing AI or other digital solutions
• Promote a culture of continuous improvement by facilitating Lean workshops and supporting continuous improvement practices across teams
• Prepare analytical reports and presentations for management, highlighting findings, recommendations, and results of implemented changes

What is important for this role:

• Practical experience in Operational Excellence, Lean, Continuous Improvement, or Business Process Management
• Strong ability to analyze processes, identify root causes of issues, and deliver process improvement initiatives
• Experience using AI tools such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar solutions in day-to-day work
• Strong analytical skills and the ability to work with data and calculate business impact and economic benefits

Preferred qualifications:

• Experience with BPMN, ADONIS, or ARIS
• Knowledge of Power BI, Power Automate, SQL, or Process Mining tools
• Lean certification
• Experience implementing AI or RPA initiatives
• English language proficiency at A2–B1 level

What you will get by joining UNIQA:

• Competitive salarywith stable and timely payments
• Hybrid working model: office-based work with up to 50% remote work
• Professional development: free access to the Corporate University with dozens of learning programs
• International professional environment: as part of UNIQA Insurance Group, participation in cross-country projects with colleagues from 14 countries, gaining valuable international experience and development opportunities
• Health care support: free medical insurance and accident insurance, with the option to insure family members on preferential terms
• Mental health support: free psychological assistance service with a corporate psychologist
• Modern and safe office: fully equipped for comfortable work, with two shelters; pet-friendlyenvironment — you can come to work with your pet
• Parental support: employees may come to the office with their child when needed — a dedicated children’s room is available
• Social responsibility as part of our culture: systematic support of charitable initiatives and foundations, including those helping children, people with Down syndrome, and individuals affected by the war — this is a consistent stance, not one-off actions
• Additional benefits: discounts on company products and work in an environment that values expertise, partnership, and accountability

UNIQA has been operating in Ukraine for over 32 years, developing the insurance market and taking care of millions of customers.