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Complaints


Within the framework of high-quality customer service strategy, UNIQA Insurance Company has a Complaints Committee.

The Committee includes key experts and managers of the Company's sales, claims settlement, public relations, finance, and other departments.

If you have a complaint or an offer to improve the operations of the Company, you can send it right now.

SUBMIT

 


You can also send an e-mail to quality@uniqa.ua

Or by regular mail at:

UNIQA Insurance Company, 70-A Saksaganskogo Street, Kiev, Ukraine, 01032

Important: Complaints are received and reviewed only during working hours: Mon – Fri, 9:00 am - 6:00 pm.

For the prompt resolution of complaints concerning Medical Assistance, write to MedLine@uniqa.ua

The application form for sending complaints and offers by mail:

Download UNIQA application form
Download UNIQA Life application form

Your feedback


You, as our customer, are most valuable to our business. We greatly appreciate your trust and every day we strive to improve your satisfaction with our services and continually work to preserve the high quality of our operations.

Your positive feedback is a significant motivation for UNIQA employees.

If you received excellent support, or if the services of our Company exceeded your expectations, please leave your feedback.

SUBMIT FEEDBACK

 

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Contact us

24/7 contact centre

0 800 600 600

toll-free from any telephone within Ukraine

2202

toll-free for subscribers of all national mobile operators. Only for adults.

office@uniqa.ua

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