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Need medical care? Please familiarise yourself with how to proceed

Upon the occurrence of an insured event, you should

Independent application to a health care facility or pharmacy

Terms and Conditions of Insurance Indemnity Payment

Documents Required for Insurance Indemnity Payment

Additional documents (depending on the terms and conditions of the insurance policy): 

Outpatient and polyclinic services (including diagnostic services, etc.)

Inpatient services (including diagnostic services, etc.)

Medication supply (independent purchase of medications)

Dental care

Childbirth (receiving indemnity due to the fact of childbirth)

Therapeutic and health-improving services

Ophthalmic services ("Correction of vision" option, purchase of lenses, glasses, etc.)

Documents required to receive insurance indemnity can be submitted to the Insurance Company personally (including by courier at one's own expense) or by mail (it is recommended to send the letter by registered post with acknowledgement) to the address:

01032, Kyiv, 70-A Saksaganskogo Str., UNIQA IC, PJSC (Personal Insurance Claims Settlement Department).

If you have any questions about the list of documents, the status of the case, please call the UNIQA Contact Centre:

  • 044 225 61 03
  • 096 170 03 72 (Kyivstar);
  • 050 170 03 72 (Vodafone);
  • 093 170 03 72 (Lifecell).

Alternatively, write to email address, indicating:

  • in the subject of the letter – VHI Claim, full name and insurance policy number;
  • in the text of the letter – the type of service, the reason for your application.

We draw your attention to the fact that according to the terms and conditions of the concluded insurance contract, as well as possible changes in the legislation of Ukraine, regulations, instructions, orders, directives of the Ministry of Health of Ukraine and accounting requirements, – the above list of documents may vary. 

Files for filling in and downloading

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